SHOPPING INFORMATION
How much are delivery charges for orders from Marlim?
We mainly use J&T Express for delivery charges. On that note, charges differ depending on your location.
How long will delivery take?
You can visit the following link for delivery times: J&T Express Shipping Duration
What exactly happens after ordering?
After ordering. The items you purchased are inspected for any damage or defect before they are packed. Pictures are taken of the product as proof before and after packaging. After packaging, orders are sent out the day after.
Do I receive an invoice for my order?
Yes. After ordering, an invoice is sent to the email you gave when you ordered.
PAYMENT INFORMATION
When the order payment is taken of my bank account?
Order payments are taken after you have placed your order.
What is wishlist?
The wishlist feature of the site is for you to group or note items that you're interested in. At the same time, this feature will notify you of items that are restocked through email.
What should I do if I receive a damaged or wrong product?
Immediately send us a message through [email protected]. We will either provide an exchange if available or provide a full refund to your original payment method. Visit our Return and Refunds page for more information
Can I change or cancel my order?
You can change or cancel your order as long as your order has not been shipped yet.
What is ``package tracking`` in my orders?
Orders are given a tracking code once they are ready to ship. You can use this tracking code to check the status of your package in our Shipment Tracking page.
